Visitor
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2 Messages
Global pass, getting charged roaming fees
Hello, I wet to Mexico last month before I left I activated the global pass. I came back to the US September 4. I got a notification today that I was getting charged international fees. I made sure I had the global pass activated when I was out of the country.
XfinityDena
Official Employee
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4.7K Messages
10 days ago
@user_16828b
We can review the charges together. I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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