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ducksoup42
1st Topic

Visitor

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6 Messages

Tuesday, July 16th, 2024 6:42 PM

gift card for switching mobile

I switched my mobile account on Feb 1, 2024.  I have not received my promised gift card and I have spent a great deal of time talking to your various representatives with absolutely no luck and great frustration.  The Xfinity representative I last talked with told me to call 1-800-269-9036 and she gave me a ticket number to use and to wait to call until today, July 16.  I just called today, and cannot reach a live agent to speak with.  This is ridiculous.

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4 months ago

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XfinityThomasD

Official Employee

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962 Messages

4 months ago

 

ducksoup42 Thank you for posting on our Community Forums. I'm sorry to hear of your experience and our team is available to see if we can assist. We may have to refer the ticket to our partners as we don't have full access to see or access XM accounts, but we can make sure to help get a resolution. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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ducksoup42

Visitor

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6 Messages

form doesn't work, there is no new message icon, what next?

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4 months ago

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XfinityThomasD

Official Employee

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962 Messages

After clicking on the direct message icon, do you see any icons within the panel where it says Conversations? There should be one with a box and pencil to create a new message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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ducksoup42

Visitor

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6 Messages

your form not working

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4 months ago

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