2 Messages
Getting charged for cancelled plan
I have not had an active plan with xfinity for more than a month, but I am still getting charged full price. I have a phone number with verizon and I am using verizon service/data, but Xfinity is still charging me $60/month! I talked to a representative on the phone over a month ago and she said that when my phone number is transferred to another carrier then my plan would get automatically cancelled, but this is not the case. How do I get a refund?
DaveO3
Problem Solver
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755 Messages
1 year ago
Look at your bill and current charge. XM is post paid so there should be a final bill. If you have a cellular watch you need to cancel it by calling XM, and since it’s data is associated with a pay as you go or unlimited line, that data plan charge continues until the Watch is cancelled.
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user_kg5j4h
1 Message
11 months ago
Just chiming in to say they did the same thing to me. It was a text/talk only line (so no charges beyond around $20 if he didn't use data) and it was canceled on June 6. They billed me over $70 for July and August, and a small amount for September. The bill was never $70 even when it was active because it didn't include a data plan and he used wifi when he needed to. I owned the device. Been dealing with Xfkery for months with no luck. They sent it to collections. I made a last ditch effort to get through to them yesterday and spent over two hours on the phone only to be hung up on. I've already consulted an attorney/friend who will be handling it going forward. The charges are illegitimate and they've damaged my credit with their crappy business practices. It will be fixed and I don't care if I have to pay the lawyer ten times what Xfinity says I owe.
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