Visitor
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2 Messages
getting "Authentication problem" when I try to connect to "XFINITY Available via Xfinity Mobile" WiFi hotspot
I have Android v12 phone (Pixel). I am getting "Authentication problem" when I try to connect to protected "XFINITY Available via Xfinity Mobile" WiFi hotspot.
I installed and logged into Xfinity WiFi hotspot App. I can connect to unprotected "xfinitywifi" after login. I need to make protected "XFINITY ...." working.
I have two identical phones and only one has this issue.
Any ideas?
XfinityAngie
Official Employee
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1.2K Messages
2 years ago
@DmitriK, Thank you for reaching out for assistance. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media, and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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