Get person with authority!

user_khhi0t Hello, and thank you for reaching out through our Xfinity Community Forums. I’m truly sorry for the challenges you’ve been facing—it’s completely understandable that this situation would be incredibly frustrating, especially after being a loyal customer for so long. It sounds like you’ve invested a lot of time and effort into getting the help you need, and I can definitely sympathize with how disappointing it must be to not receive the support you deserve.

 

As part of the Digital and Social Media team, I’m more than happy to personally take a closer look at your account history and review the interactions you’ve had. You deserve to be treated with respect, and I assure you that’s exactly what we’re committed to providing. To get started, please feel free to send us a Direct Message with your full name, the name on the account (if different), and the service address associated with your account. I’m here to help and will do my best to resolve this for you. Thank you for your patience and for reaching out—looking forward to assisting you.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it