1 Message
Get a line free* for a year with home internet
I signed up for home internet online and seen that they were running a promotion to get a line free for a year and I had XX amount of time to sign up. I opted to sign up and called customer service to ensure that it was set up through the promotion. Mobile line was established and I was told by the representative that I was to only pay taxes on the line roughly $3–$4 a month. Fast forward, I received my first bill of $97.93 for 2 lines. Immediately call customer service to be told that 1. That promotion didn’t exist & 2. They don’t give credits for the first month. Once I asked for a supervisor then all of a sudden the promotion did exist & he “fixed” my account to receive the promotion but would only be crediting me for the second line that’s not being used. When I asked to be emailed the terms & conditions stating that the 1st month is not free, I was told they can’t do such a thing. Xfinity mobile is proving to be a scam.
XfinityJohnG
Official Employee
•
2K Messages
1 year ago
Thank you for reaching out to us here @user_0zck6h. I am sorry to hear about the experience with the Mobile plan. For assistance with the Mobile account or service you can reach the Mobile experts at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site, or text or call them at the 888-936-4968 number. If they are not able to resolve that issue you can send us a direct message with the full name and complete address for your service.
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user_qqscd7
1 Message
1 year ago
This is exactly what they are doing to me now.. a bill for $116.. unacceptable
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Maxiemes206
1 Message
1 year ago
I'm having a similar problem after the affordability connectivity program ended I will send a link which offered me to go back to the $9.99 For the 50 megabits and they had a promotion for the 100 megabits for $29.99 The caveat being one free mobile line for one year my first bill came there's no mobile line I called customer service they said the promotion did not exist I had screenshots and then when I came back to change my plan there is an offer for 150 megabits for $19.99 I don't understand why I'm paying $29.99 for one 100 megabits on the 150 megabits is only $19.99. I feel like I got hoodwinked and bait and switched on. I feel like changing back to astonish which offers a $20 plan for 200 megabits twice as much as I'm paying for right now if you guys can help me with this I greatly appreciate it.
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Littlecreativep
7 Messages
10 months ago
This is happening to me as well. I just signed up for services. Ported from ATT and your customer service rep is telling me I'm lying and that promotion is new and doesn't start until tomorrow and ends in December after I told him I see it on the website and has been on the website. They're saying It doesn't exist. FCC complaint?
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Littlecreativep
7 Messages
10 months ago
So what do I do since I'm being called a liar and that this doesn't exist
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Littlecreativep
7 Messages
10 months ago
And being told by another rep this promotion doesn't exist they've worked there for "so long" no promotion like this has ever existed. What the heck is wrong with your company
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