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Monday, October 30th, 2023 12:30 AM

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Get $300 per line when you switch

I switched from T-Mobile to Xfinity on September 11, 2023 at that time it was a promotion for $300 per line when you switch. Now customer service is saying that I’m only getting $100 per line. That was not the promotion at the time I switched. 

Official Employee

 • 

1.7K Messages

11 months ago

Hello, @user_rc9wc7. Thanks for posting on our community forums. Upon reviewing our 2023 Xfinity Mobile promotions, I only see one offer that matches the $300 price you are referring to: 

 

$300 off select Samsung devices
New and current Xfinity Mobile customers can qualify for a promotion worth $300 off the price of select new Samsung devices.

The following phones are eligible:

  • Samsung Galaxy Z Flip5
  • Samsung Galaxy Z Fold5
  • Samsung S22 series (S22, S22+, S22 Ultra)
  • Samsung S23 Series (S23, S23+, S23 Ultra)
  • Samsung Z Flip4
  • Samsung Z Fold4

Note: The Samsung A series phones and S22FE are not included in this promotion.

Current customers must either:

  • Purchase a qualified device with a DPP on an existing line of service, or
  • Purchase a qualified device add a new line of service and port an existing phone number from another carrier within 30 days of purchase.

New customers must:

  • Activate a new line and port an existing phone number from another carrier within 30 days of purchase.

The promotion will be delivered to the customer in the form of a monthly bill credit spread over 24 months.

  • Start date: July 26, 2023
  • End date: September 7, 2023

Based on the promotion end date, it looks like you would not qualify for it. Is this the offer you are referring to? 

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