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Thursday, February 27th, 2025 12:30 AM

Free Unlimted Line With Xfinity Internet

hello, i been going back and forth with agents for about 10 times and they still cant help me, i was suppopsed to be credited after i actiavted the line, but never recieved the credit, they end up shutting my phone off for no payment which was not my fault. the agents keep saying next cycle they would apply the mobile credits and still not credits. they even said i had to pay for the phone line to get back activated abd they would credit my internet bill which did not happen. has any one gone trough this? 

Official Employee

 • 

790 Messages

1 month ago

@user_1y035j Let us look into this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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