2 Messages
Free Unlimted Line With Xfinity Internet
hello, i been going back and forth with agents for about 10 times and they still cant help me, i was suppopsed to be credited after i actiavted the line, but never recieved the credit, they end up shutting my phone off for no payment which was not my fault. the agents keep saying next cycle they would apply the mobile credits and still not credits. they even said i had to pay for the phone line to get back activated abd they would credit my internet bill which did not happen. has any one gone trough this?
XfinityBenny
Official Employee
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790 Messages
2 months ago
@user_1y035j Let us look into this. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_j9mfxg
Visitor
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4 Messages
5 days ago
Same thing is happening to me. I have a receipt where it says I'll recieve 30 off for 12 months. It took them 3 months to apply it after calling monthly. I got it applied finally last month. When I got this months bill they took 10 off the credit. When it was 30 earlier in the month. I was on hold forever. Told it was just 20 always. But thank goodness I have a transaction receipt that says it is 30 for 12 months. If they honor it. Who really know.
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