Free iPhone SE? As if!

I accepted a free iPhone SE offer in early-February.  I'd get the second device after paying taxes on it up front.  I'd share data for that device with my first phone (Samsung Flip 4).   I only did it to have a spare phone, and to be able to use an Apple Watch that has sat idle for a few years.     There was a problem from the start with the number porting (my no longer active Xfinity landline was to be the number ported to new phone).   I thought it was finally worked out by early-March.   However, my last bill included a charge for the phone payment, as if I am paying it off each month for two years.   I phoned Xfinity Mobile (not an easy task reaching a human, as one has to jump through five hoops first). 

I was last week given impression that I did not get a free phone, but rather a second line with shared data on a new device which I have to pay for.  I said that's ridiculous.   I was certain the phone was to be free (only taxes for device paid up front), and that I'd not be charged an additional cent for it.   

They said number was not ported properly, thus the iPhone must now be purchased by me.   I exclaimed that is not my fault!  That matter was to have been sorted out months ago, but apparently was not.  

I did finally get a $17+ credit for the unwarranted installment charge last week.  However, this week, I see a new bill has been generated (to be paid in early-July), with me being charged well over $400 for the remaining balance of the iPhone SE!

I really think this is a bate-and-switch fraud!   I see others are reporting  various and sundry problems with free phone offers from Xfinity Mobile.     Perhaps the expectation is a Customer will just give up over the frustration and pay for the device?   

Again, I'm trying to reach Customer Service, and once again am going through the hoops where they make send you a text message that allegedly will solves problems, but only puts a Customer in a feedback loop.   

I've well and truly had it!