Visitor

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7 Messages

Friday, June 27th, 2025 5:18 PM

Closed

free 20GB/mo of prioritized data?

this seems like a mistake. I got a text that I now have 20GB/mo of prioritized data on my xfinity mobile line.

It doesn't seem like a spammy text, no broken english, not from a weird email address, and its not asking me to click anything. 

anybody get the same?

Official Solution

Official Employee

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2.9K Messages

1 year ago

 

user_2eb788 Thank you for reaching out so we can answer your questions about the 20 GB of prioritized Xfinity Mobile data. Prioritized data means faster speeds and less buffering, especially in busy areas like concerts and sporting events. Our By The Gig customers can recieve up to 20 GB of prioritized data. This does not increase your monthly data allowance, and By The Gig customers will be subject to the same data usage rates. 
 
Our Unlimited Xfinity Mobile customers have different thresholds of prioritized network data, depending on the unlimited tier they subscribe to. 

 

Contributor

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155 Messages

1 year ago

I also got this on all my phones, one of which is on an Unlimited plan. I would like to know what this even means. Do my by-the-gig phones now get 20GB/mo? What do they mean by "prioritized data"? Is this the bait part of the standard Comcast bait and switch? 

Visitor

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1 Message

1 year ago

I got that today I'm looking for answers if real bait and switch or fake 

Visitor

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3 Messages

1 year ago

I got the same text message today.   I just spoke with a representative at Xfinity Mobile and they said there is no change to my service plan and since there is no link should just be safe to delete.   Suggested that restarting the phone as the text says, shouldn't do anything to the data.

Visitor

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3 Messages

1 year ago

I got the same text message today.   I just spoke with a representative at Xfinity Mobile and they said there is no change to my service plan and since there is no link should just be safe to delete.   Suggested that restarting the phone as the text says, shouldn't do anything to the data.

Visitor

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3 Messages

1 year ago

I got the same text message today.   I just spoke with a representative at Xfinity Mobile and they said there is no change to my service plan and since there is no link should just be safe to delete.   Suggested that restarting the phone as the text says, shouldn't do anything to the data.

Visitor

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1 Message

1 year ago

If the consumer protection services hadn't been gutted, I'd have filed a complaint. All 5 lines on my plan got a text saying that "we are now giving you 20 gb/mo of prioritized data on this line at no extra cost." But I separately got an email - only to me - saying that "your Unlimited lines" were upgraded at no cost. All 5 lines share a single gigabyte and I'm on the hook personally to pay any overage, and this conflicting messaging seems almost custom designed to get people to start using data thinking that it's free and then slam them with a giant bill. Particularly since 5 people were told direct to their phone that it's a 20gb/mo free-for-all and only 1 person got a message buried in their email that there was secretly a caveat.

11 Messages

1 year ago

Since Xfinity sent this email, everyone who received it should receive the "20GB at no additional charge". Not to give that service sounds like a Consumer Protection violation!

Visitor

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5 Messages

1 year ago

Yea..dream on..when does xfinity ever upgrade anything useful without a huge bump in $$$. It really means nothing unless you're in a high cell usage area and using free wifi.....then...supposedly you get "first dibs"...now if you're like me..the 1GB is all you get unless you pay for unlimited 

New Poster

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2 Messages

1 year ago

As others have said, the wording of the text is extremely (and likely intentionally) misleading.  "We are now giving you 20 GB/mo of prioritized data on this line at no extra cost" is vastly different than "the data that we charge you $20/GB/month for is now 'prioritized' data" or simply "your data allotment has been upgraded to 'prioritized' data."

Visitor

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1 Message

1 year ago

This is clearly Xfinity trying to confuse and scam customers into using extra data and then gaslighting them into believing that a text message that says you've received 20 gigs of free priority data means that you still have to pay for it. Utter nonsense!

Visitor

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1 Message

1 year ago

Yes, I just got it today! Not sure if it's for real or not!

Visitor

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1 Message

1 year ago

I shut my phone off at least twice a week and reboot it whenever it gets stuck on stupid. So does this mean that the next time I need to restart my phone I am automatically agreeing to this? Shouldn't there be a way to opt out of this? Everyone needs to ocassionally restart their phone therefor they are forcing people to accept this "gift".

Visitor

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1 Message

1 year ago

I use an eSIM for data only and setup my phone to use the data eSIM instead of Xfinity data. $20 for 1 GB is a rip-off. [Edited: "Soliciting"]   

(edited)

Contributor

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3.2K Messages

1 year ago

Totally confusing email that is legit but sounded like ' Internal Comcast tech speak' and certainly not explained in a way the 'average' customer would have a clue about what it really meant. Their website explanation was vague too. We see ' 20G at no extra charge' and I guess they figured we would jump for joy but the word 'prioritized'.....huh?

(edited)

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