Visitor
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1 Message
Free 1 year mobile service is being billed on a continuous bases, with possibility of disconnect notices
Free line is not free! A line that was to have 1 year free service, starting November 2025, is being billed each month. I’ve had to contact each month to try and get the problem resolved. This time I was told to pay the bill, which I’ve done in the past to keep the phone on, but still problem has not been resolved. Each time I call I’m getting a different response. I used my spouse’s cell number due to the fact that I was in a commitment and intended bring my cell phone, plus my other products to Xfinity once my commitment was complete. But with these many problems with free, you can see my flustration
XfinityRoberto
Official Employee
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2.6K Messages
16 hours ago
Hi there and welcome to Comcast @dgills1007. Thank you so much for reaching out to us regarding your mobile free line concerns. You are in the right place and we are happy to take a look at your mobile services.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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