Fraudulent Promotion Experience

 I am writing to formally complain about a deeply troubling experience I encountered at the Xfinity store located in Alpharetta 30022.

 

As a loyal Xfinity customer, I visited the store on July 21, 2023, excited by a promotion offering a $600 trade-in value for my wife's existing iPhone 8 towards the purchase of an iPhone 14 Pro. Additionally, a $30 deduction from my Xfinity Internet bill was promised. Eagerly, I agreed to proceed with this enticing deal.

 

The store's sales representative facilitated the process, documenting the necessary information and confirming that I would receive a UPS delivery label via email within two weeks for returning my wife's iPhone 8. However, despite waiting for over a week and a half, I never received the promised UPS label.

 

I reached out to the Xfinity hotline for clarification. The agent revealed that the return discount was never applied by the store's sales representative and directed me to return to the store to resolve the issue.

 

Subsequent visits to the store on August 5 and 8 proved disheartening. The same representative advised waiting for the UPS label or returning on a weekday when the manager was present. On August 8, upon meeting the manager, my hopes for a resolution were dashed. Not only did the manager fail to initiate the return process, but he and his staff treated me with hostility, wrongly placing blame and accusing me, leaving me shocked and humiliated.

 

Frustrated and deeply disappointed, I contacted the Xfinity hotline once more. Although the hotline initiated the return of the device, I have yet to receive the return label via email, even after 48 hours.

 

I must emphasize the gravity of my disappointment. While I am willing to cover the cost of the iPhone 14 Pro, I no longer wish to engage with Xfinity's services. I urgently request the return label so that I can return the device promptly.

 

As a last resort, I am reaching out before sharing this troubling experience on social media. I sincerely hope for a swift resolution and a return to the standard of service I previously enjoyed as a loyal Xfinity customer.

 

Thank you for your immediate attention to this matter.