Visitor
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1 Message
Fraudulent charges on Amex
I have my autopay for my xfinity mobile on my Amex card. Yesterday I got my latest Amex statement and it showed I was charged for my monthly usage on April 4. And then starting on April 22, I was charged $99 a day everyday through May 3. The phone number next to these fraudulent charges is the actual Xfinity customer service number. When I called I was told xfinity did not make these charges. There was no concern on Xfinity’s part that whoever was making these charges was using Xfinity’s official contact information. I have contacted Amex and started a fraud report. I tried to remove my Amex card as my autopay but was unable to.
XfinityRay
Official Employee
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3.9K Messages
2 hours ago
Greetings, @user_2vfrkw! I am sorry to hear you are dealing with fraudulent payments. I understand that can be stressful. You did the right thing to reach out to your bank right away. Our customer Security Assurance team, CSA, help with any instances of Identity Theft. You can see how to report that here, https://www.xfinity.com/idtheftclaimform. Are you seeing the payments on your Xfinity Mobile account or just on your bank statement?
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