Visitor
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1 Message
Fraud
Has anyone else experienced fraud by Xfinity? I wanted to downgrade my cable package and then the person told me I could get a free iPad. Then they started charging me hundreds of dollars for a mobile package I never asked for.
XfinityRaul
Official Employee
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3.1K Messages
2 hours ago
@user_wo9xun Thank you for reaching out to us via Forums to make us aware of the iPad charge. I would be more than happy to review your account to see what's going on. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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