Fraud?!

On Xfinity chat (in the Xfinity mobile app) your agents ask for full social, date of birth, and your full credit card along with cvv code to sign up for Xfinity Mobile? This screams fraud! And this is without even showing you the price in writing of what you’ll be paying?! What is going on?! Someone needs to answer this

Responses

CCElizabeth

Problem Solver

•

908 Messages

2 years ago

Hello @user_db19dd. Thank you for making the effort to share your security concerns here.

We take your privacy and security very seriously. We have an Xfinity Mobile Order Verification Team who can verify any orders you have placed with us and address any of your Xfinity Mobile security concerns. If you have any questions, feel free to give us a call at 844-963-0011 to speak to our Order Verification Team.

You can learn about our Xfinity Mobile Order Verifiction process here:

https://www.xfinity.com/mobile/support/article/documentation-order-verification-process

If you prefer, you can also call in to our Xfinity Mobile experts at 888-936-4968 or visit one of our Xfinity Mobile locations found here https://www.xfinity.com/support/service-center-locations/.

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user_db19dd

Fraud?!

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