Wednesday, January 31st, 2024 3:28 PM

Fraud on services

I am being charged for service when my services started 4 days ago now they are off because of a late payment but y’all tried to make me pay for services I didn’t have ! I need a credit after I returned the router and got a new one and it still wasn’t working I signed my contract at the beginning of this month this is the end of the month and I’m just now getting WiFi 

Official Employee


492 Messages

3 months ago

Good Morning, @user_bdn3id! That certainly is not what we want for our customers, and you should certainly only pay for the services as you receive them. We would be happy to dive into the account with you, and ensure that everything is corrected with the billing/credits. Please send us a DM to get started.

Will you please send our team a direct message with your full name and full address?
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

forum icon

New to the Community?

Start Here