Visitor
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2 Messages
FRAUD ON MY XFINITY MOBILE
there has been ongoing fraud from Xfinity mobile agents who have been opening lines with fake numbers on my account for the past three months
I keep getting charges on accounts that I’ve had to fight to get closed with Xfinity mobile agents. They’ve told me I’ve been credited and closed however, I keep receiving Bills and charges to my credit Cards. This agency has been nonstop with fraud and abuse to my account for months and it’s time that these people
XfinityPaula
Official Employee
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1.4K Messages
21 days ago
Hello user_bmbt43. Thank you for sharing the experience you have been having over the past three months with your mobile account. I'm terribly sorry to read of the ongoing issues with the account being created. I fully understand how upsetting this can be and the added trouble it causes when the issue is not resolved and fully corrected. I would love the opportunity to help you and work with my mobile team to ensure there are no additional lines or accounts added to your services.
Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_f8php2
Visitor
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1 Message
1 day ago
I refused a shipment of 2 mobile phones sent to me FRAUDULENTLY using my comcast/xfinity internet account information. After xfinity mobile received the box via UPS, one line was activated and I'm being charged for it. When I call the number, a Hispanic lady answers. She told me she paid $50 from a man for the new phone. The only way this could happen is that an xfinity employee at the address where the phones were returned to activated the phone and sold it to her. I have filed a fraud complaint with Florida Consumer Services and have frozen my credit card to stop more fraud usage fees. Xfinity has a big problem of employee theft of mobile phones being returned and had better address it immediately. I am filing a law suit in my county court seeking actual damages and punitive damages.
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