Visitor
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3 Messages
Fraud business and covering with hidden fees!
Billing Fraud & Immediate Refund Request – Ticket # [Edited: "Personal Information"]
I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices.
I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorized charges onto my account.
Here is what happened:
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False Promises: An official agent pushed a secondary mobile line on me. I rejected it twice. They promised it was 100% free for 1 year ($0/month) and guaranteed it would automatically disconnect after 12 months.
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Hidden & Increased Charges: You charged me ~$3/month for the first year anyway. When I complained, support claimed it was a mistake and would be refunded. Instead, you kept charging me every month, and then jacked the price up to over $40/month.
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Closed Ticket Without Resolution: When I called to fix this, your reps refused to honor what was promised. Ticket [Edited: "Personal Information"] was created and then closed without resolving anything or refunding my money.
I demand the following immediately:
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A full refund for every single monthly charge (~$3/mo and $40+/mo) billed for this secondary line.
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Immediate cancellation of this mobile line with zero fees.
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Written confirmation that this issue is resolved and my money is returned.
If this is not refunded immediately, I will be filing formal fraud and cramming complaints with the FCC, FTC, and the State Attorney General, as well as sharing this full billing experience across social media.
Fix this and refund my money.
XfinityQuemekia
Official Employee
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1.5K Messages
5 hours ago
Thank you for reaching out, and I can completely understand why you are so upset about this. Dealing with unexpected charges and feeling like you aren’t getting a straight answer is incredibly frustrating @user_ocjjzg. Since our team is a bit limited when it comes to Xfinity Mobile accounts, I'd like to get this over to our dedicated Xfinity Mobile team for a thorough review.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account to continue.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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XfinityCarolyn
Official Employee
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439 Messages
4 hours ago
I am sorry to hear about your experience and understand the seriousness of the concerns you've raised regarding unauthorized charges and unresolved billing issues. I would like to review the account, the mobile line history, and the ticket you referenced to ensure your concerns receive a thorough investigation. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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