Fraud business and covering with hidden fees!

Billing Fraud & Immediate Refund Request – Ticket # ECM0025573900

I am writing to demand an immediate, full refund for unauthorized Xfinity Mobile charges and deceptive sales practices.

I pay for your most expensive internet plan, yet Xfinity has lied to me and crammed unauthorized charges onto my account.

Here is what happened:

1. False Promises: An official agent pushed a secondary mobile line on me. I rejected it twice. They promised it was 100% free for 1 year ($0/month) and guaranteed it would automatically disconnect after 12 months.

2. Hidden & Increased Charges: You charged me ~$3/month for the first year anyway. When I complained, support claimed it was a mistake and would be refunded. Instead, you kept charging me every month, and then jacked the price up to over $40/month.

3. Closed Ticket Without Resolution: When I called to fix this, your reps refused to honor what was promised. Ticket ECM0025573900 was created and then closed without resolving anything or refunding my money.

I demand the following immediately:

• A full refund for every single monthly charge (~$3/mo and $40+/mo) billed for this secondary line.

• Immediate cancellation of this mobile line with zero fees.

• Written confirmation that this issue is resolved and my money is returned.

If this is not refunded immediately, I will be filing formal fraud and cramming complaints with the FCC, FTC, and the State Attorney General, as well as sharing this full billing experience across social media.

Fix this and refund my money.