Formal Complaint – Return Labels & Billing Issue

Dear Xfinity Mobile Support,

I am extremely frustrated with the ongoing issues on my account and the lack of resolution despite numerous attempts to get help.

I recently purchased two new phones and added a new line under a promotion that required me to return my two old phones. I have now called Xfinity Mobile at least seven times, spending hours on the phone, only to be routed to overseas representatives who have been unable to provide any solution. I was told I would be emailed return shipping labels, but I have never received them. As a result, I cannot return the old devices as required by the promotion.

In addition, my bill was supposed to be around $80 per month, but it is instead close to $200. One agent promised I would receive a refund adjustment, yet no refund has been applied.

At this point, I am filing a formal complaint and request immediate action:

1. Email me the correct return shipping labels without further delay so I can send back the old phones.

2. Correct my billing immediately and adjust my account to reflect the promotional agreement of approximately $80/month, including applying the refund I was promised.

I expect a clear resolution plan and confirmation of these actions. If this issue is not resolved promptly, I will have no choice but to escalate my complaint further.