Formal Complaint Regarding Unauthorized Xfinity Mobile Account Creation

On November 10, I contacted Xfinity Mobile to inquire about switching from Verizon. The sales representative

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provided pricing information, and I clearly stated that I would follow up after speaking with Verizon. Despite this, the representative insisted on calling me back.

While I was on the phone with Verizon, I began receiving an excessive number of calls—approximately 25—to both my cell and home phone. My wife answered and explicitly informed the caller that I was not interested in switching. Despite this, I continued to receive repeated texts indicating that my Verizon numbers were being transferred to Xfinity. This continued until late that night, at which point customer service assured me the issue was resolved.

Subsequently, I discovered that an additional phone number had been added to my account. Both Verizon and Xfinity later apologized and claimed this was an error. I believed the matter was closed.

However, I then began receiving messages indicating I had new phones and mobile lines. Again, Xfinity stated this was a mistake. On December 14, I received notice of an upcoming $183 Xfinity Mobile bill, despite the fact that I never consented to Xfinity Mobile service and had explicitly declined it multiple times.

While the charge was eventually removed, this sequence of events strongly suggests that a salesperson improperly and unethically enrolled me in services without my authorization, presumably for commission.

This experience is unacceptable. The repeated harassment, unauthorized account activity, and lack of internal controls reflect extremely poorly on Xfinity. This is not a minor error—it is a serious breach of trust. I am deeply disappointed in Xfinity and expect accountability and assurance that this conduct will not occur again.