Logicalman's profile

Visitor

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2 Messages

Sunday, March 23rd, 2025 7:19 PM

Forced Global Pass

I have seen the previous question/responses to this question, and the only response appears to be "tough on you ", not the response that could possibly come under the banner of "Customer Care".

This is our second rodeo of this type, and as a previous customer noted, we were also told first time around that we just needed to turn off roaming and data, and all will be good.

Apprently Xfinity Customer Service is either poorly trained or are deliberately misleading customers so they can be fleeced by the company, for doing nothing by way of providing a service, all for 10 bucks a day

Our last 2 monthly bills account for what would usually be around 5 months of normal billing. we left Verzon and joined Xfinity for exactly the same predatory practices.

Come on Xfinity, do right by your customers and either train you customer service reps correctly, or provide refunds where they are truly due. 

Visitor

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2 Messages

10 days ago

In addition to my last, and to help other customers caught out by this "plan feature" it appears the Global Pass is activated by default, so to drop the feature:

1. Log onto mobile account

2. Click your account drop down

3. Select "My Account"

4. Select "Manage My Plan"

5. Scroll down to "Plan Features" 

6. If Global Pass is active then it will show here with a tick next to it.

7. To disable this feature click the button next to it

8. scroll down and unselect Global Pass

9. Read and understand all the "warnings" and continue until it accepts your wishes and you see a message telling you it can take time to update your plan

10. IMPORTANT: Check back periodically and especially prior to travelling to verify it hasn't "accidently" activated again by some means.

Official Employee

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1.5K Messages

Hello Logicalman thank you so much for taking the time to reach out to us here via our Xfinity Forums.  The Xfinity Mobile Global Travel Pass is an amazing feature that provides 512 MB of LTE data, then 2G speed until a new pass session is activated.

 

It does need to be enabled for each line, and is only activated when in a qualifying country. Canada and Mexico calls, texts, and data are included in our Unlimited or Unlimited Plus plans. 

 

The service does have to be activated for each line on the account, and is only charged when outside the U.S. in a qualified country, and when making a call, text, or using data when connected to an international network. 

 

Global Travel Pass FAQs

 

We are always here to assist with any further account concerns or questions.  Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

 

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