Visitor
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2 Messages
Forced Global Pass
I have seen the previous question/responses to this question, and the only response appears to be "tough on you ", not the response that could possibly come under the banner of "Customer Care".
This is our second rodeo of this type, and as a previous customer noted, we were also told first time around that we just needed to turn off roaming and data, and all will be good.
Apprently Xfinity Customer Service is either poorly trained or are deliberately misleading customers so they can be fleeced by the company, for doing nothing by way of providing a service, all for 10 bucks a day
Our last 2 monthly bills account for what would usually be around 5 months of normal billing. we left Verzon and joined Xfinity for exactly the same predatory practices.
Come on Xfinity, do right by your customers and either train you customer service reps correctly, or provide refunds where they are truly due.
Logicalman
Visitor
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2 Messages
1 month ago
In addition to my last, and to help other customers caught out by this "plan feature" it appears the Global Pass is activated by default, so to drop the feature:
1. Log onto mobile account
2. Click your account drop down
3. Select "My Account"
4. Select "Manage My Plan"
5. Scroll down to "Plan Features"
6. If Global Pass is active then it will show here with a tick next to it.
7. To disable this feature click the button next to it
8. scroll down and unselect Global Pass
9. Read and understand all the "warnings" and continue until it accepts your wishes and you see a message telling you it can take time to update your plan
10. IMPORTANT: Check back periodically and especially prior to travelling to verify it hasn't "accidently" activated again by some means.
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