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wheejv
1st Topic

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4 Messages

Saturday, November 11th, 2023 1:58 AM

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Force Stopping an app

I have a Galaxy S22 and I need to force stop the Google app to load some other software. When I long press the google icon and press the i button the force stop option appears but when I press it says "if you force stop an app it may cause errors" when I hit OK, the force stop does not grey out. I can force stop other apps just not GOOGLE. Anyone else have this problem?

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1 year ago

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XfinityJohnG

Official Employee

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1.2K Messages

1 year ago

Thank you for reaching out to us here @wheejv. That is definitley a very odd problem. I would like to ensure that you are able to get in contact with one of our Mobile specialists. You can text or contact them directly at 888-936-4968. You can also reach them online at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site. 

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wheejv

Visitor

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4 Messages

Thank you I will try that!

1 year ago

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XfinityAlfonso

Official Employee

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1.2K Messages

Great! If you have any additional concerns or aren't fully satisfied with any resolutions via these methods, please reach us 1-1, and we'll do all we can to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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