Fixing my Xfinity Mobile/NOW Mobile account

I had 2 phone numbers that were on an Xfinity Mobile account attached to an Xfinity Internet account. The Xfinity Internet account was discontinued and switched to Xfinity NOW Internet. When I requested the 2 Xfinity Mobile numbers to be switched to NOW Mobile, 1 of them was successfully transferred and 1 was not. I am unable to access the accounts for the number that did not transfer from Xfinity Mobile to NOW Mobile. I am currently billed for both phone numbers on both NOW Mobile an Xfinity Mobile. I have been told my NOW Mobile account is attached to my now defunct Xfinity Internet account. Your chat and phone support staff do not seem able to fix this nor can the personnel in my local Xfinity store. How the heck do I get this fixed?