Visitor
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1 Message
Fixed Income Senior Bill Spiked HOW
Asap why did my mobile bill plan jump from 21.00 Monthly to now owing over 1, 000$ ? The phone is paid for. On fixed income what did I inadvertently sign up for. I can't afford to pay thus bill.I need explanation/ help, asap
XfinityMelinda
Official Employee
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146 Messages
6 hours ago
Greetings @user_b60e66, and thank you for reaching out to us using our Xfinity Community Forum. An unexpected jump in your mobile bill is definitely alarming, and that is not the experience we want anyone to have, especially on a fixed income. We want to help get this explained.
To start, have you checked our app to view a detailed breakdown of your charges? You can also check out our helpful article that explains common charges you may see on your bill: what-charges-appear-on-my-xfinity-mobile-bill.
We also send email and text notifications when there are billing updates, especially for larger changes, so those may provide additional insight.
That said, we’d be more than happy to take a closer look with you and figure out exactly what caused the increase.
Please send us a direct chat message with your full name and complete service address to "Xfinity Support", so we can securely access your account and assist further. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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