1 Message
Filing a complaint
I have tried over the past 6 months with resolving a billing issue with my account. I started with a promotion plan; however, the bill kept fluctuating over time. The promotion was supposed to last for 24 months beginning 09/2022. I ended up calling customer service trying to lower my bill and the representative recommended changing my landline to a mobile line and it would help lower my bill.
Now, this change has caused me to pay more on my bill and now I am stuck with this mobile line that I do not use. I would really like to speak with the escalation department to finally resolve this issue.
XfinityThomasA
Official Employee
•
1.6K Messages
3 months ago
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