file a complaint

I was chased out of the Xfinity store located at 29131 Telegraph Rd, Southfield, MI 48076 on 3/5/2023 at 12:25pm.  The employee refused to give me his name.

I was instructed by the tier 2 mobile transport team to go into the Xfinity store to get a transfer pin because I do not have access to my old phone which was destroyed by water damage. Last week I went to the Xfinity store and was provided with a transfer pin. I was able to transfer one of my 2 lines to Verizon. I still am having issues transferring the second number to Verizon. Tier 2 explained to me that because they cannot text me the transfer pin for security reasons that I need to go back to the Xfinity store to get another transfer pin. I explained this to the gentleman who was assisting me at the Xfinity store and his only response was that he could not help me get a transfer pin because it must be texted to me. I explained to him that I do not have the phone as such I cannot receive texts. I even showed him the transfer pin that was provided to me in the store. He then told me I was disrespectful because I did not make sense. He then told me to get out of the store or else he will call the police.

I am a black woman who is very successful. I work as a clinical director and I am an upstanding citizen. To be treated like a criminal because I followed the directions of Xfinity tier 2 is unacceptable. I do plan to consult a lawyer for the emotional suffering and the humiliation I experienced in an Xfinity store.  I have been dealing with this same issue for 3 weeks now.