File a complaint and escalate my issue

I had a great experience when I was only signed up for I ternet then a lady told me to switch mobile to coronary and I could bundle and save I tried and I have had the worst experience ever since I didn't get the bundle and I didn't get xfinity mobile I got now mobile which I never wanted and left att for this also was eligible for a new phone which I've lost all my 3 years good standing with them for this then I spend over 10 hours trying to get it fixed to be told I can't and I have to wait 180 before I can switch over. if I can't get to a manager above the managers I'm going to the FCC

Robert

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XfinityChristy

Official Employee

•

1.6K Messages

2 months ago

user_4dy3p6 Hello and thank you for reaching out to Xfinity via our Community Forums. I’m truly sorry to hear about the frustrating experience you’ve been through—it sounds like this has been really overwhelming, especially with the time and effort you’ve put into resolving the issue. I completely understand how disappointing it must be not to receive the bundle you were expecting and to lose the standing you had with your previous provider.

While it’s clear this situation hasn’t gone smoothly, I’d love to help get things back on track. Xfinity Mobile is designed to provide both savings and great service when bundled with our internet plans, so we must address any miscommunication that occurred during the switch. I can also look into the eligibility period you mentioned and see if there's anything we can do to expedite the process or find another solution that fits your needs.

Would you be open to reviewing some alternative options or discussing any other specific concerns you’d like us to prioritize? I’m here to help!

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user_4dy3p6

File a complaint and escalate my issue

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