1 Message
Fees
I was in a form online where I was reading people upset about. The fact of these added fees, are only to my Internet, but my mobile, which is now in a disconnect mode. And my Internet is about to as well. I had ACP program which for the past four months was not added to my account after my moving transfer and everything on my end that I should have. I’m wondering what we can do about this if we can review especially my Mobile account which I was being charged $10 a month for a watch since September 2022 and just now was resolved!
XfinityBillie
Official Employee
•
2.6K Messages
1 year ago
@user_9cb9c5 Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to take a look at your residential account billing and see what's happening. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
For us to access your account and assist with the billing we can access please send a DM to Xfinity Support with your full name and address.
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