FedEx

I ordered a new IPhone from Xfinity Mobile, and knowing I’d be out of town called FedEx to have it delivered to the store for me to pick up when I returned.  They said yes.  

They completely ignored the request and tried to deliver it to my home, couldn’t because no one was there, then shipped the phone back to Xfinity cancelling the order.  All while I was on vacation.  

i called Xfinity today and they said despite it being their vendor’s mistake (I have no doubt FedEx has record/transcript of call) the $$ is non-refundable.  I must eat the cost.  And if I want the phone?   Pay again.  So twice as expensive.   

when I asked to speak to the agent’s manager, they were not available.  Shocking.  I know.  

I didn’t pick FedEx.   Xfinity did.  It’s your vendor.   They messed up.  They will have record of me calling them.   No doubt.  

 I’ll go buy the phone somewhere else…but I want my $$ back.     

I have a lot of wireless options.  Customer service like this is…not the route I would go? Literally drives customers away.