FCC Complaint Against Xfinity

After several hours and 6 days and 4 visits to Xfinity store and 14 different customer service representatives on the phone,I still don’t have a resolution to $1028 BILLING ERROR Xfinity made on my account. I got 14 different responses but NO solution let alone anyone who cared.
Filing complaint with FCC now for fraud. Any recommendations or suggestions?

Responses

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user_cb1915

Visitor

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1 Message

2 years ago

Did you have it resolved? I’m dealing with the same. About to file the FCC complaint for fraud as well

1

U

user_1ecaf4

Visitor

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12 Messages

2 years ago

Still waiting to hear from FCC. Filed my fraud claim against Xfinity last week. I keep calling Xfinity to get someone to reverse the $1,028 charge & each customer service representative promises to begin the refund process and I should expect an email within 72 hours confirming the refund. That was 6 days ago—still NO email AND a new $1,028 charge on my bill! This nightmare never ends.

3

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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user_70b03b

Visitor

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28 Messages

I too am having an issue where two phones which were paid off 3 months ago are still being billed. It is starting to rack up charges.

2 years ago

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CCBrian1

Contributor

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367 Messages

Hello @user_70b03b thank you for taking the time to reach out to our great team through Forums and your patience with our response.

Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast.

2 years ago

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user_03213e

Visitor

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3 Messages

2 years ago

Did you get that resolved? I had the same issue and plan to file FCC complaint as well.

1

Plan

user_1ecaf4

FCC Complaint Against Xfinity

user_cb1915

user_1ecaf4

CCXavier

user_70b03b

CCBrian1

user_03213e

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