Visitor
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3 Messages
False Advertisement
Promo displayed in my account for 1 year free mobile, but I got rejected at checkout. I called customer service, and they told me my plan is not eligible. I wish I knew that earlier. If I knew that, I would have taken the free phone offer instead of buying an unlocked phone outside. This false advertisement is not oacceptable. In fact, it's illegal. Now, I am thinking about doing Mint Mobile for $15 a month.


XfinityRaul
Official Employee
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3.1K Messages
1 day ago
@user_pw3hma Thank you for making us aware that you're being rejected for the 1 year free mobile at checkout. Let's continue our conversation via DM to see what's going on.
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