FAKE PROMOTIONS!

After tons of emails and calls, I finally got the company to cover the bill for my mobile line last month. This promotion was given to me because I decided to go for faster internet speeds. However, they mentioned that this promotion was not real soon on, but after publishing it here, I was contacted by an executive representative, and my bill was paid last month. I asked the person if this would be an automatic promotion. The answer was YES FOR A YEAR! You do not have to do anything! Hence, I did not check my mobile account, but guess what? Today, I got an email from Xfinity: “Thank you for your payment.” I went and checked—surprise, surprise. I was charged with the mobile bill for October. 

This is the worst mobile company I have ever had! I will wait until this month ends (because I have paid for it) and return to T-Mobile. I did not have any of these issues!