Extremely frustrated loyal customer

Thomas_Karinshak

I really am not sure  if this will get me anywhere but my partner and I have been VERY LOYAL customers of Comcast for 11 years. We just recently in March of 2024 decided to add MOBILE to our account. Regretting it immensely. 

 

I joined with an IPhone 11, in October I traded that in to use our account points to get $400 off my upgraded IPhone 16. Doing that your company lost my iPhone 1- saying I never turned it in. They then added an unknown 313 number saying I added a fourth line to our account. This erased my phone discount and my Apple Watch credit given. I am now paying full price per month for my items and four conversations later my partner has had with Comcast costumer service and they repeatedly lie about fixing THEIR mistake… our bill for everything with the credits THEY took away because of their mistake is now $220. Our bill a month for three watches and three phones should be $150 max. 

 

Please help me in rectify this situation as we’ve been with Comcast for 11 years and we do not want to just look for somebody else we try to be loyal customers, but with how difficult your customer services and how enraging it is, it’s getting really hard to wanna try to stay with your company. 

 

Tell me where the Comcast headquarters in so I can talk to someone in person or if you’re able to respond to this email if this is an actual email anything any kind of help you can give me rectify this situation I am a very, very upset customer again we have been with Comcast for 11 years. We’re very loyal customers. We were very much looking forward to adding your mobile services, but the customer service has been so horrendous. It’s making it hard.