Extra charges & account not updated corrected

user_grlj6b. I completely understand your frustration, especially after being told multiple times that the incorrect email and address had been corrected, only to find that they’re still showing on the account. I’d also be concerned seeing additional international charges months after your trip. We’d be happy to take another look at both concerns. We can review the account information to determine why the updates haven’t remained in place, as well as go over the international charges to identify when they were incurred and why they’re appearing now. Once we understand what happened, we can determine the appropriate next steps and whether any billing adjustments are applicable. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514