expired gift card

@XfinityMartyR​ 

Hi Marty,

Thank you so much for getting back to me, I truly appreciate it!

As I mentioned I have two expired Visa gift cards that were never used.

What information do you need from me so that I can get them replaced.

Thank you again,

[Edit: PII]

@user_j6fusl No problem, we are happy to help! We will need you to send us a direct message, so we can gather account details. Please follow the steps below to send over a message. Thank you! 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I have the same issue and I want to send a direct message, but I don't see the Direct Message Icon (I'm on chrome browser). All I see are the Email, Stream, Home, xFi, Voice, and Mobile Icons on the top right nav bar. Am I missing something?

@dsk61 Our Community Forum was designed to build a positive and thriving peer to peer help community. Just so you know unsolicited Direct Messages are against our guidelines. Thank you for connecting with us about your gift card concerns. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

@XfinityMartyR​   Hi MartyR  

Just following up if you received my reply.  Again, thank you for getting back to me.  Just wondering what information that you will need from me to have our Visa gift cards re-issued.

Thank you again!