1 Message
Executive Resolutions rep. doesn't answer any of my calls or emails
Executive Resolutions rep. called me and left VM, I called her back after 15 mins, and left VM, but she didn't call me back. I called her number more 20 times, left multiple vm and sent multiple emails, but she completely ignoring all of this and my case is still open with no solution. I called and asked to talk to a manager of her, and as promised more than once a manager will call me, which never happened. HOW CAN I GET THIS ESCALATED? WHO CAN I SPEAK TO & HOW?
XfinityShawn
Official Employee
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853 Messages
3 months ago
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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lmacmil
Contributor
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226 Messages
3 months ago
I had mixed results with executive resolutions trying to solve an XM billing error. The first one was helpful for a while but seemed to lose interest after her attempts to resolve the problem didn't work. Then I got a different rep on the case and she was persistent and finally got the issue resolved. From the time I made my first call to the 800 number until if finally got resolved was 11 months! XM customer service leaves a lot to be desired.
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