Visitor
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1 Message
Estimated wait time is 40 minute
I am on hold with Xfinity. For the last 30 min they have been telling me that my estimated wait time is 40 minutes. One would think that by now it will be 10 min. But no, it is still 40 minutes.
BTW, This is my 2nd hour trying to resolve an issue.
How the hell can you be this incompetent?
Are you ever embarrassed?
BobbySevenSevenSeven
Contributor
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77 Messages
4 years ago
I've had the wait time go up! First told it would be 10 minutes, then after 15 or more it suddenly it went up to 40 minutes!
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CCShan
Official Employee
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443 Messages
4 years ago
@user_660baf I'm sorry to hear that there is a long wait.
Our team here on social media (Facebook, Twitter, Reddit, and our Forum) cannot work with Xfinity Mobile accounts, as we do not have access to any of the systems or tools that team uses, as a matter of security so in this instance if you have a Mobile concern, you will want to contact those experts directly.
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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