Escalation Needed – Unresolved Xfinity Account Issues

I am extremely frustrated with the customer service I’ve received from Xfinity over the past week. I have spent over 20 hours on calls and chats, being transferred repeatedly, disconnected, and ignored, while attempting to switch to Xfinity Mobile.

My account has multiple errors: I have 2 phones and 2 watches, but the system shows 4 phones and 3 watches. Two devices were upgrades that were never properly applied. Despite explaining this clearly, the representatives continued to give me irrelevant solutions. For example, one rep offered $150 off an Apple Watch, even though I already own one. This is completely unhelpful and shows a lack of care or understanding.

I have also been promised compensation multiple times, but only received a $10–$15 credit, which is insulting given the wasted time and repeated mishandling of my account.

I am requesting immediate escalation to a supervisor or executive team, correction of my account, and meaningful compensation for the disruption and aggravation I’ve endured.

If this is not addressed promptly, I will escalate further through the Better Business Bureau, the FCC, and other consumer protection channels.

I am a loyal Xfinity customer, but this experience has been unacceptable, and I expect it to be resolved professionally and quickly.