1 Message
ESCALATION for MOBILE ORDER
Xfinity mobile, please there is serius issue with your customer support IMPROVE their trainings,
There was mobile order place on May 25,2025, FedEx did not deliver the order, I have been reporting this to xFinity since last 5 days, your agent takes more than 60min everyday and still could not resolve the issue.
Its been more than 10 days now (May25 to June 06, 2024), If you can see order is being lost in transit, why its so difficult to cancel the order and refund the money or send another device? Why should customer suffer for your poor customer service and other services?
Order [Edited: "Personal Information"]
FexEd
[Edited: "Personal Information"]
Regards,
Savan
XfinityOrlandoM
Official Employee
•
1.2K Messages
3 months ago
@user_f0sj7u
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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