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Escalated Mobile Provisioning Error and Missing Promo – FCC Ticket No. 8931481
I am posting here to request immediate assistance from a corporate Digital Care Team member regarding a severe billing and provisioning error on my Xfinity Mobile account [Based on your case details]. Standard phone support has been unable to resolve this, continually transferring me to agents who do not retain notes from previous conversations [Based on your case details].
Due to this unresolved loop, I have formally escalated this matter to the FCC under Ticket No. 8931481 [Based on your case details].
The dispute involves three specific issues:
- Wrong Line Provisioning: Xfinity applied an Unlimited Data plan to an old, inactive phone number on my account instead of provisioning it to my active, current cell line [Based on your case details].
- System-Generated Overages: Because of this setup error, my active phone was billed on a restricted data tier [Based on your case details]. I used data under the explicit, reasonable assumption that my active device had the Unlimited package, resulting in hundreds of dollars in erroneous overages [Based on your case details].
- Missing Promotional Credit: Xfinity failed to apply the promised 1-year free Unlimited service promotion that came with the activation of my new phone [Based on your case details].
My standard monthly bill is approximately $160.00, but I was issued a bill for $774.00 [Based on your case details]. To keep my service active during this dispute, I paid $550.00 in good faith under protest [Based on your case details]. Because my legitimate bill is $160, Xfinity is currently holding $390.00 of my money [Based on your case details].
I am seeking a corporate specialist to review my account, issue a direct cash refund of my $390.00 overpayment, credit the remaining $224.00 disputed balance to $0.00, and retroactively apply my 1-year free Unlimited promo [Based on your case details]. Please open a secure direct message channel so I can provide my account details. Thank you
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