Visitor
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1 Message
Error when placing mobile order
Hi, I am having an issue when trying to place an order through my account. I’m trying to upgrade my line and when I get to processing the payment, I get an error and the screen says “Something went wrong”, “Trying this page again may help fix the problem”. Because I’m getting this error, I can’t place my phone order. Can you please advise on a solution in fixing this problem? Thank you!
CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hi there, @rmsilva505. Thank you for creating this post. Since this is an Xfinity Mobile issue, we would need you to contact Xfinity Mobiles Specialist team over the phone or through the chat on the website or the following link https://comca.st/3kQmF1z to reach out and have them assist you with the issue of your order. They will be more than happy to assist you with resolving it and helping you place the order as well.
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EzDuZiT42o
Visitor
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1 Message
3 years ago
Bet this is being done on purpose to get folks to call. This is silly. High tech company with all these upgrades and cannot get a payment system in order? Sure!
Been having the same issue for a long time now. You will likely hear it is security issue or something along the lines. Yet they continue to take the monthly off our cards lol but cannot accept a payment for something as simple as a cell phone. Hope you got the situation figured out as i have to also call in. Bit irritating. So much for expensive technology.
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user_274298
Visitor
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2 Messages
3 years ago
I’ve been having this problem for months! Same exact thing happens when I get to the cart. Unacceptable.
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lowellatheart
Visitor
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1 Message
3 years ago
I don't want or have time to sit on a call. I would have ordered my phone months ago, but every time this happens, I shut it down and don't go back to it due to frustration! All the money that we spend on Xfinity products and I can't upgrade my phone online??? What?? Don't text the number they tell you to, when you text they come back with "someone will call you at any moment." If I wanted to talk to someone, I would call!
Ready to dump xfinity altogether!
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user_ddb78a
Visitor
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1 Message
3 years ago
Sept 23rd 2022 and I'm having the same problem trying to switch from Verizon? I'm disatisfied already.
I spent a lot of time choosing phones, plans, entering phone identifiers to trade them in, entering billing and payment information, only to have the same error message when I press submit. From May to September with the same issue is sadly, laughable. I don't want to have to chat with someone who can help me place the order if I'll have to repeat all my efforts. All you've done is convince me of what switching to Xfinity would be like going forward. Corporate should be embarassed and take down the purchase process pages and just advise potential customers they have to call.
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user_5138ca
Visitor
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1 Message
3 years ago
Xfinity Mobile proudly presents its upselling feature, now located in the cart of your Xfinity Mobile account! No need to believe you have the ability to buy a phone effortlessly online like all other carriers, but we will be sure your order will not go through! This way we can get you in the store, or by phone to upsell you on our other great products! You lucky Xfinity users are now eligible to pay us more money! Congratulations!
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