Visitor
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3 Messages
Error 481
Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008": "Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager" } } }.
Any idea how to fix this issue? I need to pay my bill and order a new phone
XfinityAlfonso
Official Employee
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2.1K Messages
9 hours ago
Hello jonpalmr thank you so much for taking the time to reach out about this payment concern! The payment code you posted( Code 481) is a very general payment rejection error, but is normally associated with an incorrectly entered payment method. Is this a card you've used successfully in the past? Card types such as pre-paid cards cannot be used with Xfinity Mobile, as the payment method must be tied to a verified financial institution.
How do I pay my Xfinity Mobile bill?
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