Error 481

Im trying to update my payment method in Xfinity Mobile. This is the error: { "service": "WalletService", "message": "", "payload": { "timestamp": 1745503357305, "type": "com.comcast.payment.core.exceptions.ErrorResponse", "id": "wallet-service", "actions": {}, "details": "messages": { "PAYMENT-6008": "Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager" } } }.

Any idea how to fix this issue? I need to pay my bill and order a new phone

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XfinityAlfonso

Official Employee

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2.1K Messages

6 hours ago

Hello jonpalmr thank you so much for taking the time to reach out about this payment concern! The payment code you posted( Code 481) is a very general payment rejection error, but is normally associated with an incorrectly entered payment method. Is this a card you've used successfully in the past? Card types such as pre-paid cards cannot be used with Xfinity Mobile, as the payment method must be tied to a verified financial institution.

How do I pay my Xfinity Mobile bill?

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jonpalmr

Visitor

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3 Messages

I tried 2 debit cards and 2 credit cards, all work fine elsewhere. Can you see what is denying it? My bank is approving the transactions

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4 hours ago

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XfinityAlfonso

Official Employee

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2.1K Messages

WE can review the account and provide as much supporting information as possible. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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4 hours ago

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jonpalmr

Error 481

XfinityAlfonso

jonpalmr

XfinityAlfonso

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