Error 1 year promo mobile service

Hello, and thank you for your interest in Xfinity Mobile! I can understand how frustrating it would be to run into a line limit error when you're trying to take advantage of a promotion and don't currently have any mobile lines on the account. Our team would be happy to take a closer look at your account and see what's causing that message. Please send us a Direct Message with your full name and service address, and we'll review the account details with you to determine what options are available.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

We look forward to helping get this sorted out!