1 Message
Ended service on oct 2nd. And got charged for a service we did not use for the whole of the next month
We ended our Xfinity mobile service on oct 2nd and got a message that porting is successful and complete. We still got charged the whole of next month because of something on their end. The customer service representative accepted that the ported was complete as of 2nd October but still says its against their policy to provide the refund . I plan to file a claim and complaint first at the small claims lawsuit and then based on how much frustration they make me go through, probably also sue them for affecting my mental health. Our entire time with xfinity has been torturous. We have collected proof of call recordings and emails over the past 2 years and feel very ready to unleash our findings to the world. Its honestly not about the money at all at this point. Its about how they loot money from their customers.
XfinityJohnG
Official Employee
•
1.1K Messages
10 months ago
Thank you very much for reaching out to us here @user_m2l85n. That is definitely not the experience we would like you to have with that Mobile service. You can reach out to our Mobile team directly at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site as well as calling or texting the 888-936-4968. I can also look into that from here if you send me a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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