Frequent Visitor
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17 Messages
Enabling WiFi calling
So, I came from Verizon Prepaid … overall, the transition wasn’t bad with activating and moving from an older iPhone to the 14. But — I can’t seem to activate WiFi calling… “Sorry, we ran into a problem with your order. Please call Customer Service at 800-922-0204 from a different phone to complete your order. Close this page to continue.”
I’ve spoken with no less than 4 reps on chat (“including advanced support”) and telephone and frankly they are clueless. Reboot telephone, reset network settings, turn off WiFi, have at least 3 bars of service … now they want me to go to a store to ensure I have signal strength and then they can engage third level support? Guess my word isn’t good enough. Who can help since everyone is clearly reading from a script? apparently customer service thinks some folks don’t know how technology functions …
blueman-2
Contributor
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44 Messages
3 years ago
Same issue here. The solution for me:
1. Put your old Verizon SIM card back in your phone. Yes, the SIM has been disabled, but just do it.
2. With the Verizon SIM in your phone, turn on WiFi calling. Turn it off again.
3. Put your Xfinity SIM back in and see if you can enable WiFi calling.
The issue is that each provider accesses functions of the phone differently. For some reason, going from Verizon to Xfinity without doing a network reset or entire phone reset will leave some residual Verizon settings that Xfinity cannot touch. This causes issues like not being able to turn on WiFi calling. You might need to also do a Network Reset while the old Verizon SIM is in your phone if the above does not work.
Good luck
(edited)
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vds86
Frequent Visitor
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17 Messages
3 years ago
Thanks. I pulled off the case of the iPhone 14 (Pro) and realized it’s only an eSim so I can’t try this method. Appreciate the help though!
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vds86
Frequent Visitor
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17 Messages
3 years ago
XM support? Called back today … 3 people, all clueless again. The last one wanted me to activate my eSim and send me an article… HELLO, I just told you voice and data work. Clearly these people don’t listen. Who should I reach out to Cory Harriger, Greg Butz?
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DaveO3
Problem Solver
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772 Messages
2 years ago
You may try to suspend and then reinstate your line. This is known to fix some problems such as SMS from phones ported from Verizon where Verizon settings didn’t get removed.
Best bet is to call XM and ask for this to be done by tier 2 support that has more capabilities.
Here is an article on suspending a line: https://www.xfinity.com/mobile/support/article/temporary-service-suspension
Have another phone available during this process.
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user_md2sha321
Visitor
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14 Messages
2 years ago
It is iPhone 14 Pro Max, hence does not have hard sim card.
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user_md2sha321
Visitor
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14 Messages
2 years ago
Were you able to fix the problem? I got the new iPhone 14 Pro Max from Xfinity and having the same problem. Everyone with Xfinity is clueless.
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