Visitor
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1 Message
Email won't load on app
When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.
Visitor
•
1 Message
When I go into my Xfinity email account nothing comes up. I reinstalled app and cleared the cache to no avail.
XfinityPaula
Official Employee
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2.2K Messages
4 days ago
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user_co12ik
Visitor
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3 Messages
4 hours ago
A few months ago my mobile Xfinity App would not load on the email page. I spent hours and days trying to have representatives troubleshoot the problem. Finally, my issue was escalated. After another week the problem resolved. Now, in the past few days the app will again not load email. I push the blue button to check email, it looks like it will work, the three dots blink then I get a blank white page. I cannot reach a human being. I cannot spend all this time with a robot that never sends me to a human representative. The last time I even went to the Xfinity Store. That rep there insisted the app never had the capability to load email which we know is not accurate, but there was no convincing him. I would appreciate if a human representative would locate my cell phone number on my account and call me to help with this issue. Good Luck to all of us having this problem.
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