Email saying my account was disconnected June 22

I recently got the following email

Outstanding payment due

Your Xfinity Mobile service was disconnected on June 22 due to non-payment. If you had the Xfinity Mobile Protection Plan on any of your devices, your insurance coverage has been cancelled.

You have an outstanding balance of $131.41.
Call us at (888) 936-4968 to make a payment.

So my question is what is this? I cancelled my Mobile plan in March of this year and the last payment was made in April/May. I logged into the mobile account and it shows the payments made as the final payments in May. So why am I seeing this saying my account / device was disconnected on June 22 when it was actually disconnected 3.5 months earlier?

Thanks in advance for any help.

Responses

XfinityOrlandoM

Official Employee

•

1.3K Messages

3 months ago

@UserChew

Ask customer myself I would not be happy if I was charged for services I didn't have let's take a deeper look into your account, please send me a DM

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

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UserChew

Email saying my account was disconnected June 22

Outstanding payment due

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