1 Message
Elderly woman scammed by xfinity
My elderly mother was scammed by Xfinity customer service reps working on commission. They sent her a phone that she did not consent to receive. The phone is several hundred dollars and this woman makes very little money and does not even know how to use a web browser much less want the latest phone. She took it to the Xfinity store, confused - phone unopened in the box and they did not help her. She put in a case with customer service over the phone and they closed her claim automatically without explanation three weeks later. I’m going to report you to the Better Business Bureau. I’m going to talk to a lawyer and I’m going to talk to the federal trade commission I believe there was a giant class action lawsuit involving commissions and unwanted services involving Wells Fargo Bank. Would you like to be the next named party? I am very protective of my elderly loved ones. And I love social media.
XfinityVictor
Official Employee
•
480 Messages
6 months ago
@user_qxdi3j Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
0
0
Slevine18
1 Message
3 months ago
If you get this together. Would like to sign up. They have done the same thing to my grandmother. And we have been trying to give them the phone and they gave us a bill but wont take the phone back.
we went in days after getting the phone, said they can't take it in store.
called them within the 14 days to return and they said they will email a label. Waited on the email and it isn't here.
called back and now he is saying the 14 days are up. But we have been trying to give them the phone 3 days after we realized what they did.
1
0
user_t2zd91
1 Message
14 days ago
Xfinity has done the exact same thing to my elderly mother, except sent her 4 phones, 2 for her, 2 for her deceased husband, she cant begin to use a smart phone.
1
0